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Your satisfaction is important to us! Due to our high standards of quality, all return and re-ship requests must be pre-approved by our Customer Service team. Please call Customer Service at 888-606-3336 M-F 9am - 9pm EST | Sat 10am - 3pm EST to request a return or re-ship.
Please note that Vets First Choice cannot accept returns of prescription products for re-use or re-sale.  However, if there was an error in filling your prescription, we will assist you in finding an acceptable solution.
  • Over-the-counter returns and re-ship requests must be made within thirty (30) days from the shipment date of the order.
  • Return shipping will be the customer's responsibility unless return originates from a Vets First Choice error.
  • All refunds are subject to change based on the quality of the product once your return is received.
  • All manufacturer guarantees apply for the items we have shipped to you.  We can assist you in filing a claim if applicable.